Gestión de conocimiento en tiempo de pandemia: aporte de las TIC para las organizaciones

Abstract

Information and communication technologies (TIC) are an excellent business management tool that helps organizations to make decisions, streamline production and provide means for the qualification and better performance of employees. The purpose of this article is to explain the role of TIC in the factors affecting the full development of institutions in the context of the global pandemic, focusing on knowledge management (KM) and how it can play a significant role in the function of institutions. Also, taking into account that the current situation has disrupted the ordering of the Territorial Polytechnic University (UPT) and its development. The methodology applied is under a qualitative approach, with a monographic documentary design. A bibliographic review of the topic and its role was used as a technique to provide a theoretical reference to demonstrate its applicability in the current context caused by Covid-19. The results obtained identified three categories: Adoption, Contribution and QA as success factors of UPT using TIC. In conclusion, the contribution of this technology has significantly transformed businesses, ensuring economic growth, efficient business structures and truly efficient processes.