Training plan for assertive communication training for staff at the Francisco de Miranda National Experimental University (UNEFM)

Abstract

The main objective of this research is to design a training plan in assertive communication for the staff of the National Experimental University "Francisco de Miranda" (UNEFM), specifically at the Bolivarian Local Academic Council (CABLO) Federación, with the aim of optimizing managerial processes and strengthening interpersonal and professional relationships within the organization. This is a field investigation as data was collected directly. Furthermore, it presents a positivist approach, based on a quantitative paradigm at a descriptive level. Direct observation and surveys were used as data collection techniques and instruments, employing a questionnaire composed of thirty (30) dichotomous questions applied to one hundred thirteen (113) workers of the Academic Complex. For its validity, the judgment of three (3) experts from UNEFM was used, and reliability was determined using the Kuder Richardson (KR20) method. The results obtained were analyzed using descriptive statistics through tables and graphs, with Excel software.