La ética organizacional. Una vía para la transparencia en la calidad de los servicios

Abstract

The purpose of this article is to reveal the theoretical foundations of organizational ethics to achieve transparency in the quality of services. To carry out the study, the technique of bibliographic review and content analysis was used, under a qualitative approach. In this research, the definition of ethics is presented from two perspectives; social and discourse, the attributes of ethical behavior of managers, models of management morality, decision-making, ethical organizational climate, transparency and service quality are discussed. It is concluded that it is necessary in organizations to understand managerial ethical behavior, in order to thus assume human destiny and above all practice human behaviors as children of the homeland. The manager needs to promote changes in the organizational design through self-reflection, self-discovery that allow, doing well, awareness, search for new solutions, creativity and above all assuming a social position that goes beyond the individual, that allows the management of organizational reality in an ethical manner within an uncertain, changing context and subject to constant changes and above all transparency in the quality of services