La arquitectura de la comunicación asertiva como vector de gobernanza y liderazgo disruptivo: un análisis epistemológico y organizacional

Abstract

This article develops an epistemological and organizational analysis of assertive communication as a structuring axis of contemporary governance and disruptive leadership in complex organizations. From a qualitative–interpretive approach, grounded in Jürgen Habermas’s Theory of Communicative Action, assertiveness is examined not as an instrumental skill but as an ontological and ethical category that articulates legitimacy, trust, and social cohesion. Likewise, contributions from organizational neuroscience, Emmanuel Levinas’s ethics of the Other, and psychological models such as the Johari Window are integrated to understand the impact of dialogical transparency on psychological safety and systemic resilience. The findings suggest that an assertive communicative praxis reduces organizational entropy, strengthens psychological capital, and is consolidated as an indispensable imperative of governance in contexts of high complexity.