Gestión pública: una nueva perspectiva empresarial desde el contexto de la inteligencia emocional

Abstract

This scientific article is aimed at carrying out a critical constructive analysis of public management, as a new business perspective from the context of emotional intelligence, considering documentary research, under a bibliographic design. The theorists consulted, Goleman (2002), Kliksberg (2015), and Vegas (2019), highlight that public management is focused on the efficient administration of all the resources that a community has, in order to respond to the demands of its inhabitants; for which public institutions demand a personnel consubstantiated with their work activity. The analysis allows us to refer that the quality of public management depends largely on the work performance of employees, since it is a management for which there are no recipes that can work universally and on the contrary they can be adverse if they are applied in different contexts; It is nothing but through the good development of the emotional intelligence of the personnel, that the efficiency, efficacy and effectiveness of public management can be achieved at the organizational level, given that with good emotional development employees can operate in an operational way their independent, verbal, spatial, mechanical and social skills, interconnected but independent capacities, leading to the integral efficiency of their competences, thus managing to give a timely response to the competences Assigned, reaching an efficient work performance, and therefore contributes to the efficiency of quality management for the integral benefit of the entire organization and the community for which service is provided.