Estado del arte del trabajo de investigación Gerencia espiritual para el éxito integral de empresas de servicio

Abstract

This article presents the state-of-the-art of the art in the field of research on "spiritual management for the comprehensive success of service companies." It addresses authors who address issues associated with the dimensions of the study. First, the theorists of various management approaches are mentioned, starting from the beginning of the 20th century, whose paradigm was based on efficiency and productivity in scientific management, classical management with a vision of universalizing principles, and then a more humanistic approach based on human relations theory. By mid-century, systems theory and the contingency approach emerged, whose paradigm shifted toward context adaptation. At the end of the century, total quality management, process reengineering, and knowledge management emerged, with a learning and transformation paradigm. From this perspective, the models that have emerged in the 21st century have emerged, with the emergence of agile and digital approaches, and the directionality of sustainability and purpose, whose paradigm is flexibility and technology. These current orientations emphasize the humanistic vision of styles permeated by spirituality and the elements inherent to the Self and the surrounding context, highlighting the vision of the common good over individual well- being. The philosophical aspects underlying spirituality, considered from ancient times to the present, are explored. Quotations regarding successful, service-oriented, and intelligent organizations are also presented, mentioning elements related to service quality, factors that influence organizational success and the realization of the Self within the organization.