Inteligencia artificial y transformación organizacional: un abordaje reflexivo

Abstract

Artificial intelligence (AI) has emerged as a crucial element, profoundly transforming the organizational environment, especially in terms of operational efficiency and decision making, facilitating the automation of processes and improving them. The main purpose of this research was to analyze the impact of artificial intelligence (AI) on organizational transformation, focusing on reflecting on how this technology can improve operational efficiency, reconfigure types of leadership and organizational culture within companies. A documentary research methodology was used, collecting data from academic and scientific sources, prioritizing articles published between 2019 and 2024 on platforms such as Google academic, Google Book and Scielo. The results obtained indicate that the implementation of AI has allowed companies such as Amazon and Siemens to optimize logistics processes, which has resulted in significant improvements in productivity and reduction of operating costs. However, ethical challenges are also identified, such as the dehumanization of the work environment and the displacement of less qualified workers. The research highlights the need to create an organizational culture that encourages continuous learning and technological adaptation to mitigate these negative effects. In conclusion, although AI presents significant opportunities for organizations, its integration must be carefully managed to balance technological benefits with respect for human values.