Habilidades blandas en la gerencia universitaria. Una perspectiva histórica

Abstract

The main purpose of this article is to detail the historical journey of soft skills in university management. The research is part of the theoretical construct of a doctoral thesis framed in the macrocategory of innovation and management development belonging to the Doctorate in Management Sciences of the National Experimental University “Francisco de Miranda”. It is based on a qualitative approach, descriptive and documentary design, guided by the inductive and deductive theoretical method. It delves into the specific soft skills that a university manager must possess, recognizing the importance of interpersonal relationships both between individuals and with the work environment of Higher Education Institutions (HEIs). In conclusion, it is highlighted that university managers must have knowledge and mastery of skills such as empathy, effective listening, communication, leadership and conflict resolution. These skills are fundamental for the development and success of HEIs in a dynamic and transformative environment