Los conflictos organizacionales y su solución con la inteligencia emocional

Abstract

the study of feelings and emotions has boomed in the last decade through the model of emotional intelligence. Scientists affirm that the true measure of intelligence is not the IQ but the emotions, depending on these by 80%. The stresses of modern life, hypercompetition in the individual and business field, the pressure of the clock, the demand for constant professional improvement, are situations that tend to alter the emotional state of most people considered normal, taking them to the brink. of their own physical and mental limits. The result is often emotional imbalance. This imbalance not only affects a person's most intimate life, but also affects their work and professional development, because emotions play an important role in the workplace. Thanks to the plasticity of our nervous system, we can learn and appropriate certain emotional skills that provide, on a personal level, more optimal performance and better interpersonal relationships and, consequently, better organizational results. Therefore, the purpose of this article is to find out how, through emotional intelligence, organizational conflicts that arise on a daily basis can be faced. In this sense, the methodology followed was the hermeneusis of different texts and documents that refer to the subject under study such as emotional intelligence and organizational conflicts. Among the relevant findings, it can be said that a person has an emotional intelligence determined by qualities such as: self- control, empathy, enthusiasm, persistence, motivation, skill, self-awareness, and confidence. That is to say that to achieve a certain emotional intelligence it is not only necessary to know what is needed for it, but it is necessary to put them into practice.