Dialogue of the complex environment for a corporate communicational culture in public management

Abstract

Communication in organizations as a consequence of the pandemic caused by COVID 19, brought with it changes in work dynamics, such as teleworking where communication mediated by information technologies (IT) flows, increasingly weakening that communicative thread between the human being and the organization. The purpose was to generate a theoretical construct from the analysis of the dialogic of the complex environment of corporate communication culture in public management, approaching the research from an interpretative, emergent and reflective phenomenological approach. Based on a descriptive field investigation. For the analysis of the information, hermeneutics (Gadamer, 1993) and what was proposed by Martínez Miguélez (2006) were assumed from a dialogic interview applied to five (5) managers of the Compañía Anónima Nacional Telefonos de Venezuela (C.A.N.T.V.). The research was based on the Theory of Human Action of Habermas (1987), the Theory of Action of Argyris and Schön (1978) with a vision from the approach of complexity and transdisciplinarity of Edgar Morin (1970). In the research, a theoretical construct emerged in which organizational values and reality were represented, which was called transpositional communication culture, built from the development of two principles, an ontological principle, an epistemological principle and philosophical bases.