Quality management in the transcomplexity of management. A vision from globalization

Abstract

The purpose of this article is to bring to the fore the importance of quality management in trans-complex environments and how from the vision of globalization we can interpret the environment that surrounds us to make companies and their managers entities that are oriented in a permanent search for improvement and satisfaction, towards all interested parties that make life in organizations and their environment. This implies not only adopting practices and tools that allow achieving high quality standards in the delivery of products or services in environments where there are multiple variables and factors that can affect quality and that are characterized by their volatility, uncertainty, complexity and ambiguity (VUCA), for its acronym in English), but also the interaction with managers and teams that stand out with disruptive leadership. Quality management in the transcomplexity of management with a vision from globalization then becomes a strategic tool to maintain the solidity and consistency of the organization involving decision making based on facts and concrete data, this perspective allows guaranteeing that the actions and processes are carried out effectively and efficiently, minimizing risks and maximizing the quality of results