Quality management model for the “Francisco de Miranda” National Experimental University of the Falcón state

Abstract

The purpose of this research is to elucidate a quality management model for the “Francisco de Miranda” National Experimental University of Falcón state. It was framed in a research under the empirical positivist paradigm, of a descriptive type, with a transactional non-experimental field design. The population consisted of 152 students to whom a questionnaire was applied as a data collection instrument with a Cronbach's Alpha coefficient of 0.938. The results denote the presence of a university management model based on results with the presence of some quality indicators without being declared as a model or part of it. The students expressed agreement in aspects such as administrative and academic management. But in research management there is disagreement. However, in terms of student satisfaction there is a medium level of compliance, as is the teaching work. Elements such as treatment, communication and customer service are aspects to improve. Therefore, establish a model that goes beyond results; quality is also important for university productivity.