Quality management indicators in investment projects for enterprises in the Miranda municipality of the state of Falcón

Abstract

The general purpose of the work was to analyze quality management indicators in investment projects for ventures in the Miranda Municipality of Falcón state. This is a research under the empirical positivist paradigm, under the deductive project method, the type of research is descriptive and the design was field and its level was non-experimental transactional, the key informants were 47 entrepreneurs from the municipality where a questionnaire with 14 dichotomous response questions. Validity was based on expert judgment and reliability was 0.88 with the KR-20 coefficient. Considering that investment projects must have quality indicators in their formulation since they constitute the starting point of a productive idea and a role must be assumed that guarantees not only the return of what was invested but also promotes a productive economic model. This research reveals that it is essential that new Venezuelan ventures have qualitative and quantitative elements of quality that guarantee a product or services with the necessary powers and with a prospective, predictive and sustainable vision rather than cyclical, which is why quality indicators of productivity, Efficiency, effectiveness and organization will give more value to investment projects and respond to a productive company suitable for the market.