Traditional economy to the digital economy: transition and evolution of the pillars of quality management

Abstract

The general purpose of the work was to analyze the transition and evolution of the pillars of quality management from the traditional economy to the new digital economy. It is a documentary research with a scientific and systematic rigor of inquiry, collection, organization, interpretation and presentation of data and information from primary and secondary sources based on the analysis of bibliographic documents (written), graphics (engravings, maps), audiovisual (records, movies), among others (samples). The Internet connection and access to information in real time have changed the way of accessing traditional products and services. Transforming the perspectives and paradigms of traditional quality management such as its models, training, service management, people and their relationships, and measurement. In this sense, sectors such as banking or commerce have been transformed thanks to technology, and others such as agriculture are already on their way. In the mid-1990s, Canadian finance expert Don Tapscott wrote 'The Digital Economy', a book in which he warned about how the emergence of the Internet and the digitization of information could change the way of doing business in the world. future. Time has proven the author right to such an extent that today these technological innovations are very present in commercial activities, both in large and small companies and in personal finance. Specifically, the digital economy has come to change everything in its infrastructure, management mode and sales.