Quality management in socio-productive projects in public financial institutions

Abstract

The objective of this research was to propose a tool for quality management in socio - productive projects in public financial institutions in the Miranda municipality of Falcón state. It is a research under the quantitative positivist paradigm, with a descriptive level, of non-experimental field type and under the feasible project modality. The population and sample would be constituted by 39 technical advisors from financial institutions to which a questionnaire of response was applied under the Likert scale. The findings show the absence of tools that in the public financing institutions that looks to manage the quality in the socio- productive projects, being able to lead to the failure of the same one. The lack of objectives and standardization of quality was demonstrated that allows to make explicit the needs and expert of the client.