Public transportation and ICT's from the vision of older adult users and service providers

Abstract

The development of a renewed, sustainable and safer mobility system has already been understood as a priority and collective objective, although traditional actions in the form of improvement or creation of new infrastructures are not always effective. Therefore, it is intended in this article, to make a theoretical and experiential exposition of the management of public transport and the implementation of ICTs from the perspective of older adult users and service providers. The documentary review is assumed as the most suitable method to inquire about the central theme of the article in order to make reflections about the experiences of this subject in the public service itself. It is concluded that technology by itself will not solve all problems, however it is an aid in the recognition of the rights of adults and older women as clients that should be exonerated